Status 4 worked on a long -term training and consultancy programme with Fred.Olsen cruise lines in Ipswich. During that time we designed Travel Industry training for Fred Olsen cruise linesand delivered a range of training workshops for both cruise sales consultants and sales managers. This was followed by a weekly coaching day to gauge results from the initial training.

The result of this consistent focus on delivering excellence in both sales and customer service was a year-on-year increase in both conversion and profitability at Fred.Olsen.

The key modules delivered at Fred.Olsen were:

  • Sales skills masterclass
  • Leadership and performance management skills
  • Presentation skills
  • Customer service excellence.
  • Coaching in a sales environment

If you would like to discuss a medium to long -term training and consultancy programme please contact Status 4 today at dave@statusfour.com