Status 4 worked on a long -term training and consultancy programme with Fred.Olsen cruise lines in Ipswich. During that time we designed and delivered a range of training workshops for both cruise sales consultants and sales managers. This was followed by a weekly coaching day to gauge results from the initial training.
The result of this consistent focus on delivering excellence in both sales and customer service was a year-on-year increase in both conversion and profitability at Fred.Olsen.
The key modules delivered at Fred.Olsen were:
- Sales skills masterclass
- Leadership and performance management skills
- Presentation skills
- Customer service excellence.
- Coaching in a sales environment
If you would like to discuss a medium to long -term training and consultancy programme please contact Status 4 today at email@example.com